Manager-in-Training

Place of Work: Shy Bird- Kendall Square

We are an aspirational and accessible neighborhood restaurant group, offering affordable and approachable food & beverage paired with sincere hospitality. We want to provide a meaningful employee experience that provides for all team members and offers professional growth for those who seek it. We firmly believe in the role of restaurants in strengthening communities and positively impacting the lives of our employees and guests.

Scope & General Purpose: The MIT role at Shy Bird offers exposure to many aspects of leading in the restaurant with a strong focus on hospitality, service, and guest relations.  The MIT will work closely with the management to execute on operational, financial, cultural goals.

In order to thrive in this role you must:

• Recognize that your success directly correlates with the ability to help others succeed and grow.
• Lead and manage with empathy, humility, positivity, and tenacity. 
• Cultivate meaningful, professional relationships built on these principals and the tenets of leadership included below.
• Seek to make Shy Bird as busy as possible through building guest relationships, operations, leadership, creativity, and adaptability.
• Be willing to make mistakes, learn from them and continually improve.

Schedule: 5 Days per Week Including Nights and Weekends. Average 50-55 hours per week.

Management Structure: Shaun Brideau, Senior General Manager

Professional Resources: Phil Marshall- Operations Manager, Shannon Cassidy- Assistant General Manager

Daily Responsibilities: 

• Always model the highest standards of service and hospitality through sense of urgency and guest connection
• Create memorable guest experiences
• Review and adjust OpenTable in alignment with business volume
• Make floor maps, adjust staffing thoughtfully
• Execute the training and growth of new hires, utilizing different resources at Shy Bird, communicate needs to General Manager & Operations Manager
• Assist in upholding FOH expectations including pace, relentless prioritization of guests, and table stakes menu knowledge
• Update and print menus
• Update all digital platforms to reflect current menu offerings
• Program Toast, Doordash accordingly
• Contribute to nightly management log used to continually refine operations and guest experience
• Execute private events & support catering, in the restaurant space
• Communicate physical plant concerns to GM and Operations Manager, ensure the team is aware
• Handle paid outs, deposits, and tips, log into excel sheets
• Support catering operations as needed

Guest & Event Responsibilities

• Cultivate guest experiences, both in the restaurant and off-premise, that are reflective of Shy Bird values, hospitality and product offerings
• Create new regulars everyday by introducing yourself….let the leadership team know!
• Manage, adjust leverage Opentable tools to help make the restaurant busy
• Contribute to running events at Shy bird.

Manager-in-Training Key Areas of Exposure

• Hospitality and Service Training
• Door Operations and Revenue Management
• Food & Beverage Training
• Recruiting, Interviewing and Hiring
• Team Training & Development
• Leadership and Management Introduction
• Fundamentals of Restaurant Financials
• The Restaurant Tech Stack 101
• Independent Restaurant Marketing